Privacy Policy

Information we collect

We collect information you provide directly, such as your name, work email, phone number, company, website, service interest, budget range, and message when you submit a form, request a Growth Audit, use the site chat, or contact us.

We may also receive limited technical information needed to operate and secure the site, including device and browser details, approximate location derived from an IP address, pages visited, referral source, and diagnostic events.

How and why we use information

We use information to respond to enquiries, assess Growth Audit requests, deliver and improve services, maintain business records, prevent abuse, understand site performance, and meet legal obligations.

We process information for the stated purpose, with consent where required, or where it is reasonably necessary to respond to a request, operate the site, protect the service, or comply with law. We do not sell personal information.

The site chat

The chat on this site (Artha) is an automated AI assistant, not a person. Your messages are sent to an AI service provider so it can generate a reply. We do not keep a chat history on our servers.

If you share your name and a phone number or email in the chat, we receive those details together with the conversation by email so the team can follow up. Please do not share sensitive personal, financial or medical information in the chat.

Cookies and analytics

Essential browser storage remembers choices such as theme and accent colour. With your permission, we use Google Analytics cookies and Microsoft Clarity to understand how visitors use this website. Analytics cookies, and Clarity, are only used after you accept them in the cookie banner. Before you choose, Google Analytics sets no cookies but still sends a basic page-view signal to Google.

You can change your choice at any time through "Cookie settings" in the website footer, or block and clear cookies through your browser. See the Cookie Policy for more detail.

Service providers and international processing

We use trusted providers for hosting, email delivery, analytics, content management, CRM, AI-assisted chat, and communication workflows. They receive only the information reasonably needed to provide the relevant service and are expected to protect it.

Some providers may process information outside your country. Where that happens, we use reasonable contractual and technical safeguards appropriate to the service and applicable law.

Retention and security

We retain enquiry and client information only for as long as it is useful for responding, maintaining the business relationship, resolving disputes, and meeting legal or accounting obligations. Information that is no longer required is deleted or anonymised where reasonably practicable.

In practice: we keep enquiries for as long as needed to respond and for our records, and we delete or anonymise them within 30 days of a verified request, except what the law requires us to keep (for example invoices and accounting records). Instagram, Facebook and WhatsApp comment and message records follow the 90-day period described below.

We apply reasonable technical and organisational safeguards. No online service can promise absolute security, so please do not submit sensitive personal, financial, medical, or authentication information through general website forms or chat.

Your choices and rights

Depending on applicable law, you may ask for access to personal information, correction of inaccurate information, deletion, withdrawal of consent, or information about how a request has been handled.

To make a request or raise a grievance, email our Grievance Officer, Abhishek Gadge, at grievance@vistrow.com. We will acknowledge your message within 2 business days and aim to resolve it within 30 days. We may need to verify your identity before acting on a request.

Once the Data Protection Board of India is operational, you may also complain to it if you are not satisfied with our response.

Stopping messages

If we follow up with you on WhatsApp, SMS or email, you can tell us to stop at any time, by replying to the message or by emailing info@vistrow.com, and we will stop contacting you on that channel.

Instagram, Facebook and WhatsApp interactions

When you comment on or message our Instagram or Facebook accounts, or message us on WhatsApp, we receive the information those platforms share with us through Meta's official APIs: your public username, an app-scoped account ID, the text of your comment or message, its time, and whether you follow our account.

We use this only to reply to you, to send the free resource you asked for (for example, a 100 Din Playbook link when you comment a keyword such as START), to answer questions, and to understand which content is useful. We do not sell this information or use it for unrelated advertising.

Comment and message records used for automated replies are kept for up to 90 days, then deleted. Conversations that turn into an enquiry or a client relationship are handled under 'Retention and security' above.

How to delete your data

You can ask us to delete any personal information we hold about you, including data received through Instagram, Facebook or WhatsApp. Send the request to info@vistrow.com, or message us on WhatsApp at +91 90670 97779 or by Instagram DM to @vistrow_technologies, with the subject 'Delete my data' and your username or phone number.

We will confirm receipt and delete or anonymise the information within 30 days, unless we must keep a record by law (for example, invoices). We will tell you when it is done.

You can also remove our app's access at any time from your Instagram or Facebook settings: Settings → Apps and websites (or Business integrations) → select Vistrow Publisher → Remove. Deleting a comment or message on Instagram also removes it from the platform.

Children

This website and our business services are not directed to children. Please do not submit a child's personal information through our forms or chat.

Contact

Vistrow Technologies is the contact responsible for information submitted through this website. Privacy questions and requests can be sent to info@vistrow.com or through our Contact page.