Business Automation
Reach leads and customers where they actually reply - coordinated across WhatsApp, email, and SMS, triggered by behaviour.
What is WhatsApp, Email & SMS Automation?
Reach leads and customers where they actually reply - coordinated across WhatsApp, email, and SMS, triggered by behaviour.
Problems it addresses
- Follow-up limited to one channel
- Manual messaging that doesn't scale
- No coordination across channels
Core deliverables
- Channel strategy and setup
- WhatsApp Business API integration
- Email and SMS sequences
What success looks like
- Response rate: Reach people on the channel they prefer.
- Across channels: No duplicate or conflicting messages.
- Triggered sends: Messages fire on behaviour, not guesswork.
One channel isn't enough anymore.
People respond on different channels at different times. Single-channel, manual outreach misses most of them.
- Follow-up limited to one channel
- Manual messaging that doesn't scale
- No coordination across channels
- Messages sent at the wrong time
What good looks like
Higher
Response rate
Reach people on the channel they prefer.
Coordinated
Across channels
No duplicate or conflicting messages.
Timely
Triggered sends
Messages fire on behaviour, not guesswork.
What's included
- Channel strategy and setup
- WhatsApp Business API integration
- Email and SMS sequences
- Behaviour-based triggers
- Unified conversation view
- Opt-in and compliance handling
- Templates and personalisation
- Reporting across channels
A clear, repeatable process
Audit
Review current channels and messaging.
Plan
Design coordinated, triggered journeys.
Build
Connect channels and launch automations.
Improve
Optimise timing, channel, and message.
Fits your existing stack
Frequently asked questions
Yes - we use the official WhatsApp Business API with proper opt-in and approved templates.
Behaviour triggers, frequency caps, and clear opt-outs keep messaging relevant and respectful.
Yes - channels connect to your CRM so conversations and history live in one system.
Find the gaps between your marketing and sales process.
A Growth Audit maps your funnel, spend, and tech stack - and shows exactly where opportunities leak.